❓Frequently Asked Questions (FAQs)

Can I customise a keyring with my name or logo?
Do you accept bulk or corporate orders?
Can I preview my design before it’s made?
Can I change my order after checkout?
Do you offer gift wrapping or personalised messages?

🚚 Shipping & Production

Where are you based, and do you ship Australia-wide?
Do you ship internationally?
How long will my order take?
Do you offer local pickup?

📱 NFC Keyrings & Tech

What’s an NFC keyring?
What can I link to an NFC keyring?
How do I set up my NFC keyring?
Will it work with all phones?

💡 Products & Care

What are your products made of?
Are your products eco-friendly?
Are your lithophane lamps safe to use?
How should I care for my 3D printed items?

🛠️ Custom Requests

Can you create a completely custom design from scratch?

🔁 Refunds, Delivery & Issues

What if there’s a problem with my order?
My order says it was delivered, but I didn’t receive it — can you resend it?

🤔 Still curious?

Got a question we haven’t answered? Contact us here — we’re friendly, fast, and love helping fellow curious humans.